Cassuarina
How users truly experience mobile Apps
Discover how UAE banking and fintech apps perform in user satisfaction. Cassuarina Labs' October 2026 survey analyzes 20 apps and 10,000+ valid responses, revealing an average APS score of 58, a 67.4% Love It feedback share, and the market's top performers.
Norway's banking and fintech apps average just 29 on the App Pulse Score© (APS), revealing widespread user dissatisfaction. Based on more than 6,854 valid survey responses across 20 apps, Cassuarina Labs identifies WISE, KLARNA, and REVOLUT as market leaders while highlighting major opportunities to improve digital banking experiences.
Ecuador's banking and fintech apps recorded an average App Pulse Score© (APS) of 45 in Cassuarina Labs' October 2026 user satisfaction survey. Based on more than 9,803 valid responses across 20 apps, the research identifies major satisfaction gaps, competitive benchmarks, and market leaders including BINANCE, BLU DE DINERS CLUB, and KILLAPAY.
Thailand's 2026 banking and fintech app satisfaction survey reveals an average APS score of 50. Explore user sentiment, performance benchmarks, and market leaders, including SHOPEEPAY, EASY LOAN, and SPE LENDING CENTER.
App Insights
Valued features, strong points, pain points and key takeaways
MERCADO PAGO achieves an APS score of 82.4 in Uruguay, with 84.2% “Love It” feedback. Discover why users value its simplicity, speed, and financial versatility—and where the experience can improve.
TABBY scores 86.5 APS in the UAE, with 86.2% "Love It" feedback. Discover how flexible payments drive satisfaction—and where credit transparency and payment reliability need improvement.
PAYTM: SECURE UPI PAYMENTS scores 84.2 APS in the UAE's October 2026 fintech app satisfaction survey, with 87.2% “Love It” feedback. Fast payments and usability stand out, while login issues, transaction reliability, and cashback transparency reveal opportunities for improvement.
ETISALAT MONEY UAE achieves a Strong APS score of 75.7, with 78.8% Love It feedback. Fast international transfers drive satisfaction, while unresolved transactions, fees, and support issues reveal opportunities for improvement.
WISE scores 60.6 APS in Norway's October 2026 banking and fintech app survey, with 71.6% Love It feedback. Fast transfers lead satisfaction, while verification friction and unexpected fees challenge trust.
SPAREBANK scores 48.5 APS in Norway's October 2026 banking app satisfaction survey. Discover why 54.2% of qualitative feedback reflects strong satisfaction, while login issues, app instability, and payment visibility remain key challenges.
DNB scores 35.0 in Norway's October 2026 banking app satisfaction survey. Discover why login failures, payment friction, and missing features are holding back the user experience—and what users still value.
PEIGO scores 61.9 APS in Ecuador's October 2026 banking and fintech app satisfaction survey. Users praise its simplicity, virtual cards, and credit-building features, but a $30 minimum top-up, login failures, and transaction friction reveal opportunities for improvement.
BLU - DINERS CLUB achieves a 72.5 APS score in Ecuador, with 82.4% “Love It” feedback. Users value its integrated payments, intuitive design, and Deuna functionality, while login failures and biometric issues remain key challenges.
BANCO GUAYAQUIL scores 56.2 APS in Ecuador's October 2026 banking app satisfaction survey. Discover why biometric access failures and a controversial redesign challenge an otherwise convenient mobile banking experience.
K PLUS scores 61.2 APS in Thailand's October 2026 banking app survey. Users praise convenience and security, but its latest redesign sparks criticism over navigation, payment receipts, and transaction visibility.
A successful financial super-app must make security nearly invisible during everyday transactions. Authentication should protect accounts without repeatedly blocking legitimate users, while transparent fees and dependable payments reinforce confidence.
SHOPEEPAY achieves an APS score of 82.1 in Thailand, with 83.4% of qualitative user feedback classified as “Love It.” Discover how convenience, rewards, and flexible payments drive satisfaction—and where verification and transaction issues create friction.
COPEC’s survey feedback highlights the value of helpful station staff, fast checkout and practical rewards, while revealing a separate reliability challenge in wallet transactions.
LIDER BCI earns praise for straightforward card management and shopping benefits. Payment clarity and traceable rewards offer the clearest lessons for improving the experience.
A financial app’s recovery journey deserves the same design attention as its payment journey. If verification, account access and support all depend on the same functioning app, a single failure can block every route forward. Clear progress indicators, preserved verification steps and an accessible escalation path can make security checks easier to navigate without weakening their purpose.
Automation delivers its full value when it preserves progress through interruptions. A successful data-sharing journey should let people recover from a failed connection, understand what remains missing, and review what they are about to send. In sensitive financial workflows, completion and informed control belong together.
A successful experience should make it obvious what remains editable, who can finalize the balance and what payment will cost. Accuracy alone cannot resolve confusion when several people interpret the same settlement differently.
CUENTA DNI’s survey feedback highlights the appeal of simple money management and everyday shopping savings, alongside friction in nighttime access and transaction visibility.
ARQ’s appeal spans digital games, overseas spending and dollar savings. User feedback shows how payment compatibility and access to funds shape that experience.
Naranja X earns strong appreciation for everyday convenience. Its survey feedback also reveals how device restrictions, support loops and credit-management friction can interrupt an otherwise valued wallet experience.
APS Report
The must-read weekly publication covering Banking & Finance mobile Apps user experience ecosystem worldwide.
BANKING | DIGITAL WALLETS & P2P PAYMENTS | CRYPTOCURRENCY | INSURANCE | INVESTING & FINANCIAL MANAGEMENT | BUY NOW, PAY LATER | BUDGET & EXPENSE TRACKING | CREDIT & LENDING | TRADING & MARKETS | TAX PREPARATION & ACCOUNTING | FX (FOREIGN EXCHANGE) | POS (POINT-OF-SALE) SOLUTIONS | OTHER FINANCIAL SERVICES |
BANKING | DIGITAL WALLETS & P2P PAYMENTS | CRYPTOCURRENCY | INSURANCE | INVESTING & FINANCIAL MANAGEMENT | BUY NOW, PAY LATER | BUDGET & EXPENSE TRACKING | CREDIT & LENDING | TRADING & MARKETS | TAX PREPARATION & ACCOUNTING | FX (FOREIGN EXCHANGE) | POS (POINT-OF-SALE) SOLUTIONS | OTHER FINANCIAL SERVICES |
New mobile app satisfaction surveys worldwide: real user insights, KPIs, app comparisons, country-level industry overviews, benchmarks, product lessons and key events.
Mobile App Global Atlas
Each survey reveals what users love, where they struggle and how satisfied they feel, with scores and metrics to compare every app included, side by side.
US | CANADA | EUROPE | LATIN AMERICA | CARIBBEAN | AFRICA | ASIA | AUSTRALIA | NEW ZEALAND |
US | CANADA | EUROPE | LATIN AMERICA | CARIBBEAN | AFRICA | ASIA | AUSTRALIA | NEW ZEALAND |
App Atlas Surveys
This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in ARGENTINA
The report provides:
Survey data and benchmarking metrics for each App
Detailed, validated user comments and specific responses for each app; these can be verified internally if it is your own app, or checked online for the apps of competitors or industry benchmarks.
Turn user feedback into clearer product priorities. This report helps you benchmark banking and fintech apps, identify friction, and understand what users value—and why. Combining satisfaction metrics with detailed user comments, APS from Cassuarina Labs gives you evidence to guide improvements and spot opportunities to differentiate. The downloadable Excel dataset makes it easy to compare competitors, explore the experiences behind the scores, and support decisions with user insights.
We conducted this online survey during OCTOBER 2026, to gain insights into users’ overall attitudes and perceptions. 20 mobile Apps are included in the study and 10.000+ valid responses were analyzed.
Margin of error: ±1.3 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range (0-100 points)
Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
Mobile Apps in this survey
ARQ (DOLARAPP) | BBVA ARGENTINA | BNA+ | BRUBANK: TU BANCO DIGITAL | CARREFOUR BANCO | CLARO PAY ARGENTINA | COCOS: INVERTIR Y DÓLAR MEP | CUENTA DNI | GALICIA - EL BANCO EN TU CELU | LEMON - BILLETERA VIRTUAL | MERCADO PAGO: CUENTA DIGITAL | MODO: CONECTÁ TU DINERO | MONI: PRÉSTAMOS ONLINE | NARANJA X - BILLETERA VIRTUAL | NUEVA APP MACRO | PERSONAL PAY BILLETERA VIRTUAL | PREX ARGENTINA | SANTANDER ARGENTINA | SUPERVIELLE | UALÁ ARGENTINA
This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in AUSTRALIA.
We conducted this online survey between September 12 and September 24, 2026, to gain insights into users’ overall attitudes and perceptions.
20 mobile Apps are included in the study.
More than 9.824 valid responses were analyzed.
Margin of error: ±1.1 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range
Love It (81 -100 points)
Like It (61 - 100)
Disappointed (41 - 60)
Very disappointed (21 - 40)
Frustrated (0 -20)
Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in BOLIVIA
The report provides:
.Survey data and benchmarking metrics for each App
.Detailed, validated user comments and specific responses for each app; these can be verified internally if it is your own app, or checked online for the apps of competitors or industry benchmarks.
Turn user feedback into clearer product priorities. This report helps you benchmark banking and fintech apps, identify friction, and understand what users value—and why. Combining satisfaction metrics with detailed user comments, APS from Cassuarina Labs gives you evidence to guide improvements and spot opportunities to differentiate. The downloadable Excel dataset makes it easy to compare competitors, explore the experiences behind the scores, and support decisions with user insights.
We conducted this online survey during OCTOBER 2026, to gain insights into users’ overall attitudes and perceptions. 20 mobile Apps are included in the study and 10.000+ valid responses were analyzed.
Margin of error: ±1.3 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
I: Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range (0-100 points)
II: Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
Mobile Apps in this survey
AIRTM | ALTOKE | BANCO BISA | BANCO ECONÓMICO | BANCO FIE S.A. | BANCOSOL | BCP BOLIVIA - BANCA MÓVIL | BILLETERA MÓVIL YASTA | BINANCE: BITCOIN | BNB MÓVIL | GANAMÓVIL | KRECE | MERCADO PAGO: CUENTA DIGITAL | PAYPAL | PRÉSTAMO FÁCIL | PRÉSTAMO FLUIDO Y RÁPIDO | TAKENOS | UNO | YAPE BOLIVIA | YOLO PAGO
This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in BRAZIL
The report provides:
Survey data and benchmarking metrics for each App
Detailed, validated user comments and specific responses for each app; these can be verified internally if it is your own app, or checked online for the apps of competitors or industry benchmarks.
Turn user feedback into clearer product priorities. This report helps you benchmark banking and fintech apps, identify friction, and understand what users value—and why. Combining satisfaction metrics with detailed user comments, APS from Cassuarina Labs gives you evidence to guide improvements and spot opportunities to differentiate. The downloadable Excel dataset makes it easy to compare competitors, explore the experiences behind the scores, and support decisions with user insights.
We conducted this online survey during OCTOBER 2026, to gain insights into users’ overall attitudes and perceptions. 20 mobile Apps are included in the study and 10.000+ valid responses were analyzed.
Margin of error: ±1.3 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range (0-100 points)
Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
Mobile Apps in this survey:
AGIBANK: CONTA | BANCO ITAÚ: CONTA | BANCO MERCANTIL | BANCO PAGBANK | BANCO PAN: CONTA | BANCO PICPAY | BB: BANCO | BRADESCO: CONTA | C6 BANK | CAIXA | CARTEIRA DO GOOGLE | INFINITEPAY TAP | INTER: CONTA | MERCADO PAGO: BANCO DIGITAL | NEON CARTÃO DE CRÉDITO E CONTA | NUBANK | PLUXEE BRASIL | SANTANDER BRASIL | SICOOB: PIX | SICREDI X
This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in CANADA.
We conducted this online survey during September 2026, to gain insights into users’ overall attitudes and perceptions.
20 mobile Apps are included in the study.
More than 9.991 valid responses were analyzed.
Margin of error: ±1.1 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range
Love It (81 -100 points)
Like It (61 - 100)
Disappointed (41 - 60)
Very disappointed (21 - 40)
Frustrated (0 -20)
Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in CHILE
The report provides:
Survey data and benchmarking metrics for each App
Detailed, validated user comments and specific responses for each app; these can be verified internally if it is your own app, or checked online for the apps of competitors or industry benchmarks.
Turn user feedback into clearer product priorities. This report helps you benchmark banking and fintech apps, identify friction, and understand what users value—and why. Combining satisfaction metrics with detailed user comments, APS from Cassuarina Labs gives you evidence to guide improvements and spot opportunities to differentiate. The downloadable Excel dataset makes it easy to compare competitors, explore the experiences behind the scores, and support decisions with user insights.
We conducted this online survey during OCTOBER 2026, to gain insights into users’ overall attitudes and perceptions. 20 mobile Apps are included in the study and 10.000+ valid responses were analyzed.
Margin of error: ±1.3 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range (0-100 points)
Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
Mobile Apps in this survey
APPCOOPEUCH | BANCO FALABELLA CHILE | BANCO RIPLEY CHILE | BANCOESTADO | BCI | CENCOSUD SCOTIABANK | CONSORCIO | COPEC | GOOGLE WALLET | LIDER BCI | MACHBANK: BANCA DIGITAL | MERCADO PAGO: CUENTA DIGITAL | MI BANCO | PAYPAL | PREX CHILE - CUENTA DIGITAL | RIA MONEY TRANSFER | RUTPAY: TU NUEVA FORMA DE PAGO | SANTANDER CHILE | WESTERN UNION ENVÍO DE DINERO | XTB ONLINE INVESTING
This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in COLOMBIA
The report provides:
Survey data and benchmarking metrics for each App
Detailed, validated user comments and specific responses for each app; these can be verified internally if it is your own app, or checked online for the apps of competitors or industry benchmarks.
Turn user feedback into clearer product priorities. This report helps you benchmark banking and fintech apps, identify friction, and understand what users value—and why. Combining satisfaction metrics with detailed user comments, APS from Cassuarina Labs gives you evidence to guide improvements and spot opportunities to differentiate. The downloadable Excel dataset makes it easy to compare competitors, explore the experiences behind the scores, and support decisions with user insights.
We conducted this online survey during OCTOBER 2026, to gain insights into users’ overall attitudes and perceptions. 20 mobile Apps are included in the study and 10.000+ valid responses were analyzed.
Margin of error: ±1.3 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range (0-100 points)
Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
Mobile Apps in this survey:
ADDI SHOP - COMPRA A CUOTAS | BANCO CAJA SOCIAL | BANCO DE BOGOTÁ | BBVA COLOMBIA | BANCA MÓVIL | DALE! COLOMBIA | DAVIPLATA | DAVIVIENDA | GOOGLE WALLET | LANAYA | LITTIO | LULO - MANEJA TUS FINANZAS | MI BANCOLOMBIA | NEQUI COLOMBIA | NU COLOMBIA | PAYPAL | PLAKI | PRÉSTAMO PERSONAL:CREDIAPOYO | RAPID CRÉDITO-PRÉSTAMO NOW | TUYA | UNO
This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in COTE D’IVOIRE
We conducted this online survey during September 2026, to gain insights into users’ overall attitudes and perceptions.
20 mobile Apps are included in the study.
More than 8.814 valid responses were analyzed.
Margin of error: ±3.1 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range
Love It (81 -100 points)
Like It (61 - 100)
Disappointed (41 - 60)
Very disappointed (21 - 40)
Frustrated (0 -20)
Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
Apps included:
BINANCE: ACHAT BITCOIN | CHICAFAFA-PRÊT EN LIGNE FACILE | DJAMO | EASYTRANSFERT | GOOGLE WALLET | GOTRADING: INVESTING ACADEMY | KREDETE SEND SPEND SAVE CREDIT | METATRADER 5 | MINIPAY - ENVOYER À L'ÉTRANGER | MOMO | ORANGE MONEY JORDAN | PIVOINE ARGENT-CRÉDIT DE PRÊT | PUSH CI | SEND CHAP | SG CONNECT | TRADINGVIEW - BOURSE ET CRYPTO | TRESOR MONEY | WAVE - TRANSFERT D'ARGENT | WAVE AGENT | WAVE BUSINESS
This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in ECUADOR
The report provides:
.Survey data and benchmarking metrics for each App
.Detailed, validated user comments and specific responses for each app; these can be verified internally if it is your own app, or checked online for the apps of competitors or industry benchmarks.
Turn user feedback into clearer product priorities. This report helps you benchmark banking and fintech apps, identify friction, and understand what users value—and why. Combining satisfaction metrics with detailed user comments, APS from Cassuarina Labs gives you evidence to guide improvements and spot opportunities to differentiate. The downloadable Excel dataset makes it easy to compare competitors, explore the experiences behind the scores, and support decisions with user insights.
We conducted this online survey during OCTOBER 2026, to gain insights into users’ overall attitudes and perceptions. 20 mobile Apps are included in the study and 10.000+ valid responses were analyzed.
Margin of error: ±1.3 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
I: Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range (0-100 points)
II: Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
Mobile Apps in this survey
APP BANCO SOLIDARIO | AUSTRODIGITAL | BANCO BOLIVARIANO | BANCO DE LOJA | BANCO DEL PACÍFICO | BANCO GUAYAQUIL: BANCA MÓVIL | BINANCE: BITCOIN | BLU DE DINERS CLUB | DEUNA NEGOCIOS | DEUNA: PAGA Y COBRA FÁCIL | GOOGLE WALLET | KILLAPAY | PAYPAL | PEIGO: TU DINERO EN UNA APP | PICHINCHA BANCA MÓVIL | PRÉSTAMO FÁCIL | PRODUBANCO GRUPO PROMERICA | TAKENOS | XM: TRADING CON CONFIANZA | XTB ONLINE INVESTING
This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in France.
We conducted this online survey between September 16 and September 23, 2026, to gain insights into users’ overall attitudes and perceptions.
20 mobile Apps are included in the study.
More than 5.000 valid responses were analyzed.
Margin of error: ±1.4 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range
Love It (81 -100 points)
Like It (61 - 100)
Disappointed (41 - 60)
Very disappointed (21 - 40)
Frustrated (0 -20)
Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in GERMANY
We conducted this online survey during OCTOBER 2026, to gain insights into users’ overall attitudes and perceptions.
20 mobile Apps are included in the study.
10.000+ valid responses were analyzed.
Margin of error: ±1.1 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range
Love It (81 -100 points)
Like It (61 - 100)
Disappointed (41 - 60)
Very disappointed (21 - 40)
Frustrated (0 -20)
Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
Apps included:
AMAZON VISA | BBVA DEUTSCHLAND | C24 BANK | COMMERZBANK PHOTOTAN | CONSORSBANK | DEUTSCHE BANK | FREECASH - GELD VERDIENEN | GOOGLE WALLET | ING DEUTSCHLAND | KLARNA: VERWALTE GELD SMARTER | MYSANTANDER BANKING | N26 — LOVE YOUR BANK | POSTBANK | REVOLUT — BANKING & TRADING | SPARKASSE IHRE MOBILE FILIALE | S-PUSHTAN - SICHERE FREIGABEN | TRADE REPUBLIC: BROKER & BANK | VR BANKING - EINFACH SICHER | WISE | WISO STEUER – STEUERERKLÄRUNG
This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in INDIA
We conducted this online survey during OCTOBER 2026, to gain insights into users’ overall attitudes and perceptions.
20 mobile Apps are included in the study.
10.000 valid responses were analyzed.
Margin of error: ±1.1 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range
Love It (81 -100 points)
Like It (61 - 100)
Disappointed (41 - 60)
Very disappointed (21 - 40)
Frustrated (0 -20)
Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
Apps included:
AIRTEL: RECHARGE | ANGEL ONE: STOCKS | BAJAJ FINANCE : UPI & LOAN APP | BHIM BHARAT'S OWN PAYMENTS APP | BRANCH INSTANT PERSONAL LOAN | FAMAPP BY TRIO: UPI & CARD | GOOGLE PAY: SECURE UPI PAYMENT | GROWW STOCKS | JAR:SAVE MONEY IN DIGITAL GOLD | KISSHT: INSTANT PERSONAL LOANS | KREDITBEE: PERSONAL LOANS | MONEYVIEW: UPI | MPOKKET: INSTANT LOAN APP | NAVI: UPI | PAYTM: SECURE UPI PAYMENTS | PHONEPE UPI PAYMENTS | RING BY KISSHT: PERSONAL LOAN | SUPERMONEY - UPI BY FLIPKART | TRUE BALANCE - LOAN APP & UPI | YONO SBI: BANKING
This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in ITALY.
We conducted this online survey between September 14 and September 25, 2026, to gain insights into users’ overall attitudes and perceptions.
20 mobile Apps are included in the study.
More than 9.744 valid responses were analyzed.
Margin of error: ±1.1 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range
Love It (81 -100 points)
Like It (61 - 100)
Disappointed (41 - 60)
Very disappointed (21 - 40)
Frustrated (0 -20)
Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in MALAYSA
We conducted this online survey during OCTOBER 2026, to gain insights into users’ overall attitudes and perceptions.
20 mobile Apps are included in the study.
9.900+ valid responses were analyzed.
Margin of error: ±1.3 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range
Love It (81 -100 points)
Like It (61 - 100)
Disappointed (41 - 60)
Very disappointed (21 - 40)
Frustrated (0 -20)
Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
Mobile Apps in this survey
ADACASH | AEON WALLET MALAYSIA | ALIPAY | BIMB MOBILE | BOOST APP MALAYSIA | CIMB OCTO MY | GXBANK | HLB CONNECT MOBILE BANKING APP | IRAKYAT MOBILE BANKING | MAE BY MAYBANK2U | MERCHANTRADE MONEY | MYASNB | MYPB BY PUBLIC BANK | NIMBURA・ONLINE LOAN APP | PAYPAL | RHB MOBILE BANKING | RYT BANK: AI-POWERED BANK | SHOPEEPAY | TOUCH 'N GO EWALLET | WISE: INTERNATIONAL TRANSFERS
This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in MEXICO.
The report provides:
Survey data and benchmarking metrics for each App
Detailed, validated user comments and specific responses for each app; these can be verified internally if it is your own app, or checked online for the apps of competitors or industry benchmarks.
Turn user feedback into clearer product priorities. This report helps you benchmark banking and fintech apps, identify friction, and understand what users value—and why. Combining satisfaction metrics with detailed user comments, APS from Cassuarina Labs gives you evidence to guide improvements and spot opportunities to differentiate. The downloadable Excel dataset makes it easy to compare competitors, explore the experiences behind the scores, and support decisions with user insights.
We conducted this online survey during SEPTEMBER 2026, to gain insights into users’ overall attitudes and perceptions. 20 mobile Apps are included in the study and 10.000+ valid responses were analyzed.
Margin of error: ±1.3 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range (0-100 points)
Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
Mobile Apps in this survey:
AFOREMÓVIL | APP BANAMEX | BANCO AZTECA | BANCO DEL BIENESTAR MÓVIL | BANCO PLATA | BANCOPPEL: TU BANCA MÓVIL | BANORTE MÓVIL | BBVA MÉXICO | CREDMEX: PRÉSTAMOS DE DINERO | DIDI FINANZAS: RÁPIDO Y SEGURO | DUXI FINANZAS: PRÉSTAMO SEGURO | KLAR PAGO Y TARJETA DE CRÉDITO | MERCADO PAGO: CUENTA DIGITAL | MEXICASH-PRÉSTAMOS DE CRÉDITO | NU: CRÉDITO Y CUENTA DE AHORRO | OPENBANK MÉXICO | SANTANDER MÉXICO | SPIN BY OXXO-TU CUENTA DIGITAL | TILT: PRÉSTAMOS RÁPIDOS | UNO | STANDARD ECONOMICS
This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in NETHERLANDS
The report provides:
Survey data and benchmarking metrics for each App
Detailed, validated user comments and specific responses for each app; these can be verified internally if it is your own app, or checked online for the apps of competitors or industry benchmarks.
Turn user feedback into clearer product priorities. This report helps you benchmark banking and fintech apps, identify friction, and understand what users value—and why. Combining satisfaction metrics with detailed user comments, APS from Cassuarina Labs gives you evidence to guide improvements and spot opportunities to differentiate. The downloadable Excel dataset makes it easy to compare competitors, explore the experiences behind the scores, and support decisions with user insights.
We conducted this online survey during OCTOBER 2026, to gain insights into users’ overall attitudes and perceptions. 20 mobile Apps are included in the study and 10.000+ valid responses were analyzed.
Margin of error: ±1.3 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range (0-100 points)
Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
Mobile Apps in this survey
ABN AMRO | ASN BANK | BUNQ | BUX BY ABN AMRO: INVEST | DEGIRO: INVESTING & TRADING | FREECASH: EARN MONEY & REWARDS | GOOGLE WALLET | ING NETHERLANDS | KLARNA: SMARTER EVERYDAY MONEY | KNAB BANKIEREN | NATIONALE-NEDERLANDEN | OCKTO | PAYPAL - PAY | RABOBANK | REMITLY: SEND MONEY & TRANSFER | REVOLUT | TIKKIE | TOESLAGEN | WIEBETAALTWAT - SPLITSER | WISE: INTERNATIONAL TRANSFERS
This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in NEW ZEALAND
We conducted this online survey during OCTOBER 2026, to gain insights into users’ overall attitudes and perceptions.
20 mobile Apps are included in the study.
9.900+ valid responses were analyzed.
Margin of error: ±1.1 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range
Love It (81 -100 points)
Like It (61 - 100)
Disappointed (41 - 60)
Very disappointed (21 - 40)
Frustrated (0 -20)
Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
Apps included:
ALIPAY | ANZ GOMONEY NEW ZEALAND | ANZ PLUS | ASB MOBILE BANKING | BNZ MOBILE | FREECASH: EARN MONEY | GOOGLE WALLET | KIWIBANK MOBILE BANKING | KLARNA: SMARTER EVERYDAY MONEY | LATITUDE | PAYPAL - PAY | REMITLY: SEND MONEY & TRANSFER | REVOLUT – ALL THINGS MONEY | RIA MONEY TRANSFER | SHARESIES: GROW YOUR WEALTH | SKRILL - PAY & TRANSFER MONEY | SMARTLY | WESTERN UNION REMIT MONEY | WESTPAC ONE NZ MOBILE BANKING | WISE: INTERNATIONAL TRANSFERS
This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in NORWAY
The report provides:
.Survey data and benchmarking metrics for each App
.Detailed, validated user comments and specific responses for each app; these can be verified internally if it is your own app, or checked online for the apps of competitors or industry benchmarks.
Turn user feedback into clearer product priorities. This report helps you benchmark banking and fintech apps, identify friction, and understand what users value—and why.
Combining satisfaction metrics with detailed user comments, APS from Cassuarina Labs gives you evidence to guide improvements and spot opportunities to differentiate.
The downloadable Excel dataset makes it easy to compare competitors, explore the experiences behind the scores, and support decisions with user insights.
We conducted this online survey during OCTOBER 2026, to gain insights into users’ overall attitudes and perceptions. 20 mobile Apps are included in the study and 6.800+ valid responses were analyzed.
Margin of error: ±1.5 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
I: Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range (0-100 points)
II: Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
Mobile Apps in this survey
BANK NORWEGIAN | DNB | EIKA MOBILBANK | GOOGLE WALLET | HORDE – SMARTERE ØKONOMI | KLARNA | KRON | NORDEA MOBILE NORWAY | NORDNET | PAYPAL | RESURS | REVOLUT | SPAREBANK | SPAREBANKEN NORGE MOBILBANK | STOREBRAND BANK | SUMUP | SVEA PAY | VIPPS | WALLEY | WISE
This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in PARAGUAY
The report provides:
.Survey data and benchmarking metrics for each App
.Detailed, validated user comments and specific responses for each app; these can be verified internally if it is your own app, or checked online for the apps of competitors or industry benchmarks.
Turn user feedback into clearer product priorities. This report helps you benchmark banking and fintech apps, identify friction, and understand what users value—and why. Combining satisfaction metrics with detailed user comments, APS from Cassuarina Labs gives you evidence to guide improvements and spot opportunities to differentiate. The downloadable Excel dataset makes it easy to compare competitors, explore the experiences behind the scores, and support decisions with user insights.
We conducted this online survey during OCTOBER 2026, to gain insights into users’ overall attitudes and perceptions. 20 mobile Apps are included in the study and 10.000+ valid responses were analyzed.
Margin of error: ±1.3 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
I: Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range (0-100 points)
II: Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
Mobile Apps in this survey
AHORRADOR DE DINERO | BANCO ATLAS | BANCO FAMILIAR | BGNB PERSONAS | BILLETERA MANGO | BILLETERA TIGO MONEY PARAGUAY | BNF MÓVIL | CONTI MÓVIL | ECLUB 2.0 | EKO PARAGUAY | GOOGLE WALLET | ITAÚ PARAGUAY | MERCADO PAGO: CUENTA DIGITAL | PERSONAL PAY - PARAGUAY | PRESTER | SUDAMERIS | TAKENOS | UENO BANK | VAQUITA | WALLY
This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in PERU
The report provides:
Survey data and benchmarking metrics for each App
Detailed, validated user comments and specific responses for each app; these can be verified internally if it is your own app, or checked online for the apps of competitors or industry benchmarks.
Turn user feedback into clearer product priorities. This report helps you benchmark banking and fintech apps, identify friction, and understand what users value—and why. Combining satisfaction metrics with detailed user comments, APS from Cassuarina Labs gives you evidence to guide improvements and spot opportunities to differentiate. The downloadable Excel dataset makes it easy to compare competitors, explore the experiences behind the scores, and support decisions with user insights.
We conducted this online survey during OCTOBER 2026, to gain insights into users’ overall attitudes and perceptions. 20 mobile Apps are included in the study and 10.000+ valid responses were analyzed.
Margin of error: ±1.3 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range (0-100 points)
Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
Mobile Apps in this survey
BANCA MÓVIL BCP | BBVA PERÚ | BANCA MÓVIL | CAJA AREQUIPA MÓVIL | COMPARTAMOS APP | CRECONTIGO-PRÉSTAMO RÁPIDO | CRÉDITONIDO: CRÉDITO SEGURO | EFECTIBANK | GOOGLE WALLET | INTERBANK APP | KOOPLATA - TU APP EN PERÚ | LEMON - BILLETERA VIRTUAL | LIBREFIN - DINEROFÁCIL | NUBECREDITO – PRÉSTAMOS YA | PAGALUEGO-CRÉDITO SEGURO | PAGOEFECTIVO | PAYPAL | PREXPE - CUENTA DIGITAL GRATIS | SOLES PARADA-PERU CREDITO | TAKENOS | YAPE
This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in SINGAPORE.
We conducted this online survey between September 7 and September 24, 2026, to gain insights into users’ overall attitudes and perceptions.
20 mobile Apps are included in the study.
More than 5.000 valid responses were analyzed.
Margin of error: ±1.4 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range
Love It (81 -100 points)
Like It (61 - 100)
Disappointed (41 - 60)
Very disappointed (21 - 40)
Frustrated (0 -20)
Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in SOUTH AFRICA
We conducted this online survey during OCTOBER 2026, to gain insights into users’ overall attitudes and perceptions.
20 mobile Apps are included in the study.
9.900+ valid responses were analyzed.
Margin of error: ±1.3 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range
Love It (81 -100 points)
Like It (61 - 100)
Disappointed (41 - 60)
Very disappointed (21 - 40)
Frustrated (0 -20)
Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
Mobile Apps in this survey
ABSA BANKING APP | AFRICAN BANK | CAPITEC BANK | DISCOVERY BANK | FNB BANKING APP | GOOGLE WALLET | GOTYME BANK ZA (TYMEBANK) | MAMA MONEY: MONEY TRANSFER APP | METATRADER 5 | NEDBANK MONEY | OM BANK | PAYFLEX - BUY NOW PAY LATER | PAYJUSTNOW | PAYMENOW | PAYPAL | POCKET BROKER | SOLMATE - GET YOUR BANK CARD | STANDARD BANK / STANBIC BANK | VODAPAY | WOOLWORTHS |
This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in SPAIN.
We conducted this online survey during September 2026, to gain insights into users’ overall attitudes and perceptions.
20 mobile Apps are included in the study.
More than 9.887 valid responses were analyzed.
Margin of error: ±1.1 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range
Love It (81 -100 points)
Like It (61 - 100)
Disappointed (41 - 60)
Very disappointed (21 - 40)
Frustrated (0 -20)
Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in THAILAND
The report provides:
Survey data and benchmarking metrics for each App
Detailed, validated user comments and specific responses for each app; these can be verified internally if it is your own app, or checked online for the apps of competitors or industry benchmarks.
Turn user feedback into clearer product priorities. This report helps you benchmark banking and fintech apps, identify friction, and understand what users value—and why. Combining satisfaction metrics with detailed user comments, APS from Cassuarina Labs gives you evidence to guide improvements and spot opportunities to differentiate. The downloadable Excel dataset makes it easy to compare competitors, explore the experiences behind the scores, and support decisions with user insights.
We conducted this online survey during OCTOBER 2026, to gain insights into users’ overall attitudes and perceptions. 20 mobile Apps are included in the study and 10.000+ valid responses were analyzed.
Margin of error: ±1.3 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range (0-100 points)
Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
Mobile Apps in this survey
BAAC MOBILE | BANGKOK BANK MOBILE BANKING | EASY – LEGAL LOANS | EASY LOAN | EASY LOANS – QUICK CASH WITH FAST RESULTS | K PLUS | KRUNGSRI | KRUNGTHAI NEXT | MYMO BY GSB | NGERN BIN (CASH ON THE FLY) – CONVENIENT LOANS | NGERN TID MUE (CASH ON HAND) – SIMPLE LOANS | PROMISE PERSONAL LOAN | SCB EASY | SHOPEEPAY | SPE LENDING CENTER | THAINANCE | TRUEMONEY - PAY & EARN COINS | TTB TOUCH | YUEM KHLONG (EASY BORROW) – LEGAL LOANS | PAOTANG
This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in United Arab Emirates
The report provides:
.Survey data and benchmarking metrics for each App
.Detailed, validated user comments and specific responses for each app; these can be verified internally if it is your own app, or checked online for the apps of competitors or industry benchmarks.
Turn user feedback into clearer product priorities. This report helps you benchmark banking and fintech apps, identify friction, and understand what users value—and why.
Combining satisfaction metrics with detailed user comments, APS from Cassuarina Labs gives you evidence to guide improvements and spot opportunities to differentiate.
The downloadable Excel dataset makes it easy to compare competitors, explore the experiences behind the scores, and support decisions with user insights.
We conducted this online survey during OCTOBER 2026, to gain insights into users’ overall attitudes and perceptions. 20 mobile Apps are included in the study and 10.000+ valid responses were analyzed.
Margin of error: ±1.3 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
I: Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range (0-100 points)
II: Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
Mobile Apps in this survey
ADCB. | ADIB MOBILE BANKING | AL HILAL BANK | ASPORA: SEND MONEY & GOLD | C3PAY | CBD - INSTANT DIGITAL BANKING | DU PAY | ENBD X | ETISALAT MONEY UAE | FAB MOBILE | LIV X - MOBILE BANKING APP | LULU MONEY - MONEY TRANSFER | MASHREQ UAE - DIGITAL BANKING | MBANK UAE | PAYTM: SECURE UPI PAYMENTS | PHONEPE UPI PAYMENTS | RAKBANK | TABBY: SEND | TAMARA | TAPTAP SEND: MONEY TRANSFER
This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in the UNITED KINGDOM
We conducted this online survey during OCTOBER 2026, to gain insights into users’ overall attitudes and perceptions.
20 mobile Apps are included in the study.
10.000+ valid responses were analyzed.
Margin of error: ±1.3 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range
Love It (81 -100 points)
Like It (61 - 100)
Disappointed (41 - 60)
Very disappointed (21 - 40)
Frustrated (0 -20)
Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
Mobile Apps in this survey
BARCLAYS | CAPITAL ONE UK | CHASE UK | FREECASH - EARN MONEY | GOOGLE WALLET | HALIFAX MOBILE BANKING | HSBC UK MOBILE BANKING | KLARNA: SMARTER EVERYDAY MONEY | LLOYDS MOBILE BANKING | MONZO BANK - MOBILE BANKING | NATIONWIDE BANKING APP | NATWEST MOBILE BANKING | PAYPAL - PAY | REMITLY: SEND MONEY & TRANSFER | REVOLUT — BANKING & BEYOND | SANTANDER MOBILE BANKING | STARLING - MOBILE BANKING | TRADING 212: STOCKS | WISE - GLOBAL MONEY | ZABLE - MOBILE FINANCE
This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in the United States.
We conducted this online survey between September 15 and September 22, 2026, to gain insights into users’ overall attitudes and perceptions.
17 mobile Apps are included in the study.
More than 8,500 valid responses were analyzed.
Margin of error: ±1.1 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range
Love It (81 -100 points)
Like It (61 - 100)
Disappointed (41 - 60)
Very disappointed (21 - 40)
Frustrated (0 -20)
Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Strong and Pain Points analysis for each App
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in URUGUAY
The report provides:
.Survey data and benchmarking metrics for each App
.Detailed, validated user comments and specific responses for each app; these can be verified internally if it is your own app, or checked online for the apps of competitors or industry benchmarks.
Turn user feedback into clearer product priorities. This report helps you benchmark banking and fintech apps, identify friction, and understand what users value—and why. Combining satisfaction metrics with detailed user comments, APS from Cassuarina Labs gives you evidence to guide improvements and spot opportunities to differentiate. The downloadable Excel dataset makes it easy to compare competitors, explore the experiences behind the scores, and support decisions with user insights.
We conducted this online survey during OCTOBER 2026, to gain insights into users’ overall attitudes and perceptions. 20 mobile Apps are included in the study and 10.000+ valid responses were analyzed.
Margin of error: ±1.3 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
I: Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range (0-100 points)
II: Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
Mobile Apps in this survey
APP EBROU | BANCO SANTANDER URUGUAY | BBVA URUGUAY | CREDITEL | CRÉDITO DE LA CASA | ETORO: TRADING E INVERSIÓN | GOOGLE WALLET | ITAÚ URUGUAY | LIBERTEX: INVIERTE Y OPERA | MERCADO PAGO | MIDINERO APP | OCA | PAGANZA | PAGO DESPUÉS | PASSCARD | PAYPAL | PREX URUGUAY | SPLITWISE - CUENTAS Y GASTOS | STOCKITY – TRADING PLATAFORMA | TREINTA - GESTIONA TU NEGOCIO
Independent. Trusted. Insightful.
App Pulse Score© (APS) is a proprietary user-experience metric designed to measure how users perceive Apps.
Rather than relying on static App store ratings, it utilizes qualitative surveys to calculate a score based on real user experience and satisfaction.
Every APS Survey goes beyond a score. It measures each app's APS Score, FANs%, and CRITICs%, while benchmarking performance against competing apps across sectors and markets. The result is a clear, independent view of how every app performs relative to its peers.
Each survey explains why users feel the way they do.
It identifies every app's key strengths and pain points, and includes qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
This transforms satisfaction metrics into actionable insights for product, marketing, and customer experience teams, while helping app users discover, compare, and choose the banking and fintech apps that best fit their needs.
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Get a look inside an App Pulse Score© (APS) report. These surveys are designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps.
Turn real user feedback into smarter product decisions.
Discover what users love, where competitors fall short, and which frustrations create opportunities to improve your app, prioritize features, and build a better customer experience—all backed by validated survey insights and competitive benchmarks.
This free sample shows what’s included and how the data is presented, without actual survey data.
Download the full report to access the complete results.
Each report provides:
Survey data and benchmarking metrics for each App
Detailed, validated user comments and specific responses for each app; these can be verified internally if it is your own app, or checked online for the apps of competitors or industry benchmarks.
Turn user feedback into clearer product priorities. This report helps you benchmark banking and fintech apps, identify friction, and understand what users value—and why. Combining satisfaction metrics with detailed user comments, APS from Cassuarina Labs gives you evidence to guide improvements and spot opportunities to differentiate.
The downloadable Excel dataset makes it easy to compare competitors, explore the experiences behind the scores, and support decisions with user insights.
We conducted the online survey showed in this sample during OCTOBER 2026, to gain insights into users’ overall attitudes and perceptions. 20 mobile Apps are included in the study and 10.000+ valid responses were analyzed.
Margin of error: ±1.3 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range (0-100 points)
Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)